Course: Frequently Asked Questions

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Section

- News forum
- A list of frequently asked questions can be found below. Click on each section to expand to find more information.
  If your question is not listed below email us at ittraining@marjon.ac.uk and we can add it to the list!
- Effective Learning@the University - Information Technology File
  You may have seen this presentation during your first week of induction. It contains useful information about IT related topics that all Marjon students should be aware of. In order to click on the hyperlinks, you must view the presentation in Slide Show mode (press F5 button).
- Checklist of what you should know when you start your course...
- Visit the ITTS page for IT support, help and dissertation and ECDL session bookings!
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Instructions: Clicking on the section name will show / hide the section.

Email
Network Account Information
- What is my Username and Password? File
- What if I forget my password? File
- Where do I save my work? What is the N drive? File
- How do I access my N drive (VPN) from home? File
- What is DeepFreeze? File
- How to set up the Password Reset Manager File
  It is important to set up your profile on the PRM so you can reset/change your password if you are locked out of your network account.
- Help! I'm locked out - how do I recover my password? File
Learning Space
- Learning Space Help Page URL
Printing & Photocopying
- What is an MFD? Important information about the printers File
- How do I associate my student ID to my printing account? Printing for the first time File
- What is the cost of printing and where can I purchase print credits? File
- How do I release (or cancel) a print job? File
- Printing on single sided paper or printing in colour File
- Printing specific sections of a Word document (Dissertations) File
- Can I print directly from my iPad or iPhone? Download the application at:
  http://svr-benedict:9191/ios/install and follow steps at:
  http://www.papercut.com/products/ng/manual/ch-iosprinting-app-ios If you have any problems, speak to a member of the SITS teams in the 24 hour Computer Room
Wifi
- How do I connect to the wifi network on campus? URL
Turnitin e-submission
- Turnitin is used to submit your files electronically via Learning Space - this link will take you to where all the guides are located URL
IT Support & Help
- Need IT help? Want to achieve an IT qualification? Want to see some IT tips? Follow this link (login required) URL
Academic Help & Support
- Academic Skills at Marjon offers a range of services designed to provide information and advice on a large number of skills, which will help you to reach your full potential whilst studying here. URL
The Hub
- The Hub is part of the University intranet and information between staff and students will be posted here - please subscribe and avoid missing important information. URL
- Student Guide to The Hub URL
Mahara
- Mahara is the electronic portfolio system used by the University URL
Marjon Mobile App
- What is the Marjon Mobile app? Marjon Mobile is the official app for students, staff and visitors of the University of St Mark & St John. You can log onto the app using your University account details to quickly gain access to a range of personalised information and campus updates such as your timetable, email notification, news, campus map and much more!
- Click here to access information about the Marjon Mobile app URL
Timetabling
- How do I access my timetable? (and some other FAQ's) File