Frequently Asked Questions

Section

• • News forum
  • A list of frequently asked questions can be found below. Click on each section to expand to find more information.

    If your question is not listed below email us at digitalinnovation@marjon.ac.uk and we can add it to the list!

  • Visit the Digital Skills Training page for IT support, help and dissertation and ECDL session bookings! 

• 
  

  Open allClose all

• 
  

  Instructions: Clicking on the section name will show / hide the section.

• 

  Digital Innovation Support

  • Need IT help? Want to achieve an IT qualification? Want to see some IT tips? Go to the Digital Skills Training page (login required) URL
  • Digital Skills Help site contains a range of resources and guides for all systems and apps used at Marjon URL
• 

  Edublogs

  • Getting started with Edublogs File
  • Setting up a site File
  • How to create an engaging blog File
  • Organising your Edublog Sites File
  • Creating posts and pages File
  • Setting up your blog for your module coursework File
  • How to add your posts as a home page File
  • Customising your blog File
  • Changing your static front page and posts page File
  • Creating drop-down menus and how to organise them File
• 

  Email

  • What is my email address, how do I access it and how much storage space does it have? File
  • I'm unable to log onto my University email account - what do I do? File
  • Exceeded my email storage - how do I check? File
  • How do I redirect my University email to my personal email address? File
  • How do I set up my Marjon email on an iPad or iPhone? File
  • How do I set up my Marjon email on an Android phone? (updated version) File
• 

  Learning Space

  • Learning Space Help Page URL
• 

  Mahara

  • Mahara is the electronic portfolio system used by the University URL
• 

  Network Account Information

  • What is my Username and Password? File
  • Where do I save my work? What is the N drive? File
  • How to access your N drive or One Drives off campus URL
  • How do I access my N drive remotely using the VPN? File
  • What is DeepFreeze? File
  • How to set up the Password Reset Manager File

    It is important to set up your profile on the PRM so you can reset/change your password if you are locked out of your network account.

  • Help! I'm locked out? How do I recover my password? File
• 

  Marjon Mobile App

  • What is the Marjon Mobile app? Marjon Mobile is the official app for students, staff and visitors of the University of St Mark & St John. You can log onto the app using your University account details to quickly gain access to a range of personalised information and campus updates such as your timetable, email notification, news, campus map and much more!
    

  • Click here to access information about the Marjon Mobile app URL
• 

  Printing & Photocopying

  • What is an MFD? Important information about the printers File
  • How do I associate my student ID to my printing account? Printing for the first time File
  • What is the cost of printing and where can I purchase print credits? File
  • How do I release (or cancel) a print job? File
  • Printing on single sided paper or printing in colour File
  • Printing specific sections of a Word document (Dissertations) File
  • 
    

    Can I print directly from my iPad or iPhone? Download the application at:

    http://svr-benedict:9191/ios/install and follow steps at:

    http://www.papercut.com/products/ng/manual/ch-iosprinting-app-ios  If you have any problems, speak to a member of the SITS teams in the 24 hour Computer Room

    
    

    
    

• 

  Study Skills Help & Support

  • Study Skills at Marjon offers a range of services designed to provide information and advice on a large number of skills, which will help you to reach your full potential whilst studying here. URL
• 

  The Hub

  • The Hub is part of the University intranet and information between staff and students will be posted here - please subscribe and avoid missing important information. URL
  • Student Guide to The Hub URL
• 

  Timetabling

  • How do I access my timetable? (and some other FAQ's) File
• 

  Turnitin e-submission

  • Turnitin is used to submit your files electronically via Learning Space - this link will take you to where all the guides are located URL
• 

  Wifi

  • How do I connect to the wifi network on campus? URL