Frequently Asked Questions

Section

• • News forum
  • A list of frequently asked questions can be found below. Click on each section to expand to find more information.

    If your question is not listed below email us at ittraining@marjon.ac.uk and we can add it to the list!

  • Checklist of what you should know when you start your course...
  • 

    Visit the ITTS page for IT support, help and dissertation and ECDL session bookings! 

• 
  

  Open allClose all

• 
  

  Instructions: Clicking on the section name will show / hide the section.

• Email

  • How do I redirect my University email to my personal email address? File
  • What is my email address, how do I access it and how much storage space does it have? File
  • I'm unable to log onto my University email account - what do I do? File
  • How do I set up my Marjon email on an iPad or iPhone? File
  • How do I set up my Marjon email on an Android phone? (updated version) File
  • My mailbox is full and I'm unable to send any messages File
  • Booking an appointment with Student Support using computers on campus (Microsoft Outlook) File
  • Booking an appointment with Student Support using Webmail (off campus) File
• Network Account Information

  • What is my Username and Password? File
  • What if I forget my password? File
  • Where do I save my work? What is the N drive? File
  • How do I access my N drive (VPN) from home? File
  • What is DeepFreeze? File
  • How to set up the Password Reset Manager File

    It is important to set up your profile on the PRM so you can reset/change your password if you are locked out of your network account.

  • Help! I'm locked out - how do I recover my password? File
• Learning Space

  • Learning Space Help Page URL
• Printing & Photocopying

  • What is an MFD? Important information about the printers File
  • How do I associate my student ID to my printing account? Printing for the first time File
  • What is the cost of printing and where can I purchase print credits? File
  • How do I release (or cancel) a print job? File
  • Printing on single sided paper or printing in colour File
  • Printing specific sections of a Word document (Dissertations) File
  • 
    

    Can I print directly from my iPad or iPhone? Download the application at:

    http://svr-benedict:9191/ios/install and follow steps at:

    http://www.papercut.com/products/ng/manual/ch-iosprinting-app-ios  If you have any problems, speak to a member of the SITS teams in the 24 hour Computer Room

    
    

    
    

• Wifi

  • How do I connect to the wifi network on campus? URL
• Turnitin e-submission

  • Turnitin is used to submit your files electronically via Learning Space - this link will take you to where all the guides are located URL
• IT Support & Help

  • Need IT help? Want to achieve an IT qualification? Want to see some IT tips? Follow this link (login required) URL
• Academic Help & Support

  • Academic Skills at Marjon offers a range of services designed to provide information and advice on a large number of skills, which will help you to reach your full potential whilst studying here. URL
• The Hub

  • The Hub is part of the University intranet and information between staff and students will be posted here - please subscribe and avoid missing important information. URL
  • Student Guide to The Hub URL
• Mahara

  • Mahara is the electronic portfolio system used by the University URL
• Marjon Mobile App

  • What is the Marjon Mobile app? Marjon Mobile is the official app for students, staff and visitors of the University of St Mark & St John. You can log onto the app using your University account details to quickly gain access to a range of personalised information and campus updates such as your timetable, email notification, news, campus map and much more!
    

  • Click here to access information about the Marjon Mobile app URL
• Timetabling

  • How do I access my timetable? (and some other FAQ's) File